FAQs
**How Can I Reach Priceless Beads?**
Feel free to get in touch with us at info@pricelessbeads.com. Our dedicated customer service team is here to assist you with any inquiries or assistance you may need.
**Do You Ship Globally?**
Absolutely. We provide worldwide shipping to bring our exquisite pieces to you, wherever you are.
**Where Does Priceless Beads Ship From?**
Our shipments originate from our main facility located in Hong Kong.
**Can I Modify or Cancel My Order?**
To accommodate swift processing, any modification or cancellation requests must be made within 12 hours of placing your order. Any requests beyond this timeframe won't be accommodated. However, you can return your order for a full refund upon receipt.
**Accepted Payment Methods**
We accept major credit cards (VISA, Mastercard, AMEX) and PayPal for secure and convenient transactions.
**Order Processing Time**
Our team processes orders from Monday to Friday. After placing your order, please allow 1-3 business days for processing. Orders are shipped the following day after processing. Please note that we do not dispatch orders on weekends.
**Shipping Duration**
Due to high demand, the arrival of orders may take between 2-4 weeks.
**Non-Receipt of Order**
If your order hasn't reached you within 30 days after shipping, you're eligible for a full refund.
**Customs and Taxes**
Prices on our site are tax-free in US Dollars. Be aware that import taxes, duties, and customs fees may be applicable based on your local customs office.
**Return Process**
For returns, please contact us at info@pricelessbeads.com.
**Defective/Incorrect/Damaged Items**
If you receive merchandise that is defective, incorrect, or damaged, contact us immediately with your order number and relevant photographs. We'll work swiftly to resolve the issue.
**Refund Timeline**
Refunds will be processed to your original payment method. For credit or debit card payments, it may take 7-10 business days for the refund to appear in your account.
Feel free to reach out if you have any further questions or concerns. We're here to ensure your experience with Priceless Beads is as delightful as our jewelry.